Service Policies

Last updated: July 22, 2026

These are the standing policies behind every Big Dawg quote and appointment. Your written quote is the controlling document for your specific job; this page explains the rules it is built on.

Quoting and booking

• Every job is confirmed in writing by text from the vehicle, service, and condition information you provide. Photos are requested only when a condition sounds unusual.
• The confirmation states scope, exclusions, estimated time, price, and expiration.
• Standard jobs do not require a deposit. Larger commercial bookings may; we tell you before you book.
• Appointments are available seven days a week, by appointment only.

Memberships

Members are billed per visit at the published member rate. There is no contract, deposit, or stored payment method, and a membership can be canceled at any time by text. The first visit for any new member is at regular price. Member rates correspond to visit frequency: if the time since the last visit is longer than the plan's schedule, the visit is priced at the tier matching the actual gap. Add-ons remain at their published rates.

Condition and location

Every confirmed total is one all-in price based on the vehicle size, the selected service, any published add-ons (pet-hair removal, excess sand/debris, engine bay cleaning, car seat shampoo per seat), and the service location. If anything changes after the arrival inspection, Big Dawg gives you the options and price before additional work begins — nothing is added without your approval.

Severe stains, odors, embedded hair, biohazards, caked mud, extraction, paint correction, and coatings are not available at launch or are individually assessed. If the arrival inspection finds a condition that was not described, we present the applicable add-on or option in writing and you approve it before work begins, or we complete the original scope.

Weather

If weather will not allow the job to be completed safely and to standard, we contact you to reschedule and your appointment transfers to the new date.

If we cannot proceed at your site

If the work area, utilities, or site rules prevent us from completing the planned service safely and legally, your options are: complete the authorized interior only at a revised total, move the vehicle to an approved work area, reschedule, or cancel at no charge.

Belongings and car seats

• Remove valuables, weapons, documents, and loose personal items before arrival.
• A quick vacuum of child car seats is included with interior work. Car seat shampooing is a published add-on, priced per seat — tell us how many seats when you book.

Workmanship callback

Send photos of any workmanship concern within 48 hours of completion. We inspect promptly and correct concerns that are ours within the authorized scope.

Reviews

We ask satisfied customers for an honest review once. We never offer discounts, freebies, or contest entries in exchange for reviews, and we never post fake ones.

Do not contact

Reply STOP to any text to stop texts. We maintain a do-not-contact list and honor it for all promotional messages.