Terms of Service

Last updated: July 22, 2026

These terms apply when you request a quote from or book service with Big Dawg Auto Detail, operated by NFB FROG Corporation ("Big Dawg," "we," "us"). By requesting a quote or booking an appointment, you agree to them.

Quotes

• Quotes are confirmed in writing (by text) from the vehicle, service, and condition information you provide. Photos are requested only when needed to assess a condition.
• Each quote states the service, included scope, exclusions, estimated time, price, and an expiration date.
• The final price is verified at an arrival inspection. If the vehicle's condition does not match the information provided, we offer a written adjustment for your approval before starting, or complete the original scope as quoted.

Payment and cancellation

• Standard jobs do not require a deposit. Larger commercial bookings may require one; if so, we state it in writing before you book.
• Payment in full is due at completion of service.
• Cancellation and reschedule terms are stated on your written quote. Weather reschedules initiated by us move your appointment to a new date. If we cannot proceed safely and legally at your site, your options include a revised scope, relocation of the vehicle, a reschedule, or cancellation at no charge.

Your responsibilities

• Provide accurate vehicle and condition information when requesting the quote, and photos when we ask for them.
• Provide an exterior water spigot, a working grounded outlet, safe and legal vehicle access, and a workable area at the service address.
• Remove valuables, weapons, documents, loose personal items, and all child safety seats before arrival.
• Confirm that work is permitted at the location (HOA, apartment, workplace, or property-manager rules) and tell us about any access restrictions before the appointment.

Service limits

• Launch services cover normally maintained passenger vehicles: Exterior Detail, Interior Detail, and Full Detail (Inside + Out), plus published add-ons including engine bay cleaning and car seat shampoo (per seat).
• Paint correction, ceramic coatings, seat removal, heavy extraction, and biohazard cleanup are not offered at launch.
• We may decline or end work that cannot be performed safely, legally, or within the authorized scope.
• Stain and odor outcomes depend on the material and history of the vehicle; we do not guarantee complete removal of any specific stain or odor.

Workmanship callback

If you find a workmanship concern in the authorized scope, send photos within 48 hours of completion and we will inspect it promptly and make it right where the concern is ours.

Liability

• Pre-existing damage and conditions are documented at the arrival inspection.
• Our responsibility is limited to the service scope you authorized and to damage directly caused by our work.
• We are not responsible for conditions we identified and you chose to leave untreated, or for failures caused by undisclosed pre-existing damage.

Communications

Quote requests and bookings involve transactional calls and texts as described in our Privacy Policy. Reply STOP to stop texts or HELP for help.

Governing law

These terms are governed by the laws of the State of Texas.

Contact

Questions about these terms: call or text 254-247-0848.